Respecting Your Privacy
Privacy Policy Statement
Last Updated: Ocotober 2024
Introduction
When Financial Pty Ltd trading as Finspire Advisers is a corporate authorised representative of Catalpa Pty Ltd (AFSL #530665).
We take the confidentiality of your personal information seriously. We understand that you always want to keep your private business your own private business.
This Privacy Policy Statement outlines how we collect, use, disclose and manage client information. Depending on the type of service being provided, we may ask you to provide certain personal information, either in writing or verbally. We may also ask you to present identification documents and we will retain copies of this information.
We are committed to protecting your privacy in compliance with the Privacy Act and Australian Privacy Principles. The information you provide to us will primarily be used for providing our services to you and for complying with certain laws and regulations. We have systems and processes in place which safeguard against the unauthorised use or disclosure of your personal information.
The Privacy Act 1988 (Cth) (“Privacy Act”), as amended by the Privacy Amendment (Enhancement Privacy Protection) Act 2012, establishes a scheme based on the Australian Privacy Principles, which regulates the collection, use, disclosure, handling, security, transfer and management of personal information, including electronically stored or transmitted information.
If you would like access to our full Privacy Policy and Procedures, please let us know by emailing hello@finspire.com.au
How to Access Personal Information
We are committed to transparency of the information we hold about you. You may request access to your personal information held on file.
We will endeavor to give you access to your personal information when you request it, within a brief period and in the manner you need. However, there may be rare instances where we are not able to provide you with access to this information.
If we refuse access to your personal information, we will provide the reasons in writing and let you know how to complain about our refusal.
How we Collect Personal Information
We collect personal information in several ways, including when you:
Engage our services.
Provide identification documents.
Communicate with us via Email, SMS, Virtually, Phone, or in person.
Visit our website and interact with our online services.
Subscribe to our newsletters, SMS or mailing lists.
Participate in our surveys, promotions, or events.
Interact with our website and social media platforms.
Types of Personal Information
The types of personal information we collect may include:
Name, email address, phone number, home address, and billing/shipping addresses.
Financial information relevant to our services.
Sensitive information (e.g., health information) with your consent.
Information about your interactions with our website, including IP address, browser type, and access times.
Demographic information such as age and gender.
Preferences and interests related to our financial services.
Information about your interactions with our marketing communications.
How we use Personal Information
We use your personal information to:
Provide financial planning advice and services.
Process documentation with product providers.
Communicate with you about your account and our services.
Improve our products and services.
Conduct market research and send promotional materials (with your consent).
Personalise your experience on our website and tailor our communications to your preferences.
Send you newsletters, SMS, updates, and promotional materials about our services.
Inform you about new products, services, and exclusive offers.
Invite you to events, webinars, and other promotional activities.
Conduct market research and gather feedback to improve our services.
Contact you via SMS and phone calls to provide updates and promotional information.
Why we collect Personal Information
We collect information from you only after you have consented.
We only collect information needed for, or related to, financial planning advice services.
We do not collect sensitive information unless you consent to the collection, and the sensitive information is necessary for one of our functions or activities.
Examples of sensitive information include:
race or ethnic origin
political opinions, membership of a political association
religious beliefs or affiliations and philosophical beliefs
membership of a professional or trade association or membership of a trade union
sexual preferences and practices
criminal record
health information and biometric information including disability, illness (including HIV or AIDS), pregnancy.
We only collect sensitive information if it is necessary to provide you with a specific product or service and you have consented to that collection. For example, we may collect health information to process a claim under an insurance policy or collect voice biometric information to verify identity or authorise transactions.
We only use and disclose your personal information in specific circumstances, such as where we have your consent or where we are required by law to do so (for example in response to a valid request for information from a government agency such as the ATO).
Where we need to collect information about you from a third party (e.g. a superannuation provider), we will make sure you are aware.
Security of Personal Information
The security of your personal information is of utmost importance to us.
We take steps to protect the personal information we hold from misuse, interference, loss and from unauthorised access, modification, or disclosure. This includes introducing measures to protect against computer attacks.
We also take reasonable steps to destroy or de-identify personal information if it is no longer needed for any authorised purpose. The exception to this is where we are required to retain the information under Australian law or a court/tribunal order.
Secure storage of data.
Regular security reviews and updates.
Implementing physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Secure Payment Processing
We ensure that all payment transactions are secure, and your payment information is kept private. We use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. Your payment details are stored securely and are only accessible by authorised personnel.
Disclosure of Personal Information
We do not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law. We may share your information with:
Service providers that assist us in delivering our services and marketing communications, such as Mailchimp, Google Analytics, and Meta.
Government agencies or regulatory bodies as required by law.
Analytics and search engine providers that assist us in the improvement and optimization of our website.
These service providers are required to comply with privacy standards and protect your personal information.
Overseas Use of Data
We don’t send your personal information overseas, but you should be aware of the following:
We take reasonable steps to ensure your information remains secure;
Your personal information may be accessed by our contractors, representatives, or agents in other countries, if that becomes necessary to deliver our services to you. This access is via secure internet connection or, in some instances by email;
Your personal information is loaded to the cloud for storage; and
It is possible that suppliers we deal with may outsource functions using overseas contractors or companies that process these services using offshore resources. Where this is a concern to you, we suggest that you carefully read their privacy policy to determine the extent to which they send information overseas. These service providers have committed to adhering to the Australian Privacy Principles and the Privacy Act (1988).
Consent for Marketing and Communications
We obtain your consent for marketing communications through:
Opt-in checkboxes on forms.
Verbal consent during consultations.
Written consent through signed agreements.
You can withdraw your consent and opt-out of receiving marketing communications at any time by:
Clicking the unsubscribe link in our emails.
Contacting us at hello@finspire.com.au or calling us on 02 4072 4450.
To be added or removed from marketing emails, SMS, or newsletters, please email us at hello@finspire.com.au or call us on
02 4072 4450.
Social Media
We use social media platforms to engage with clients and promote our services. When you interact with us on social media, we may collect personal information you choose to share. Please review the privacy policies of these platforms to understand how your information is handled.
Testimonials
We may display client testimonials on our website or marketing materials with your consent. If you provide a testimonial, it may include your name and feedback. You can request the removal of your testimonial at any time by contacting us.
Cookies and Tracking Technologies
Our website uses cookies and other tracking technologies to enhance your browsing experience and collect information about your interactions with our marketing communications. These cookies may include:
Website functionality cookies.
Website analytics cookies.
Customer preference cookies.
Targeting or advertising cookies.
By using our website, you agree to our use of cookies as described.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website and updating the date at the top of this page.
Contact Us
If you have any questions or concerns about our privacy policy or the handling of your personal information, please contact us at: hello@finspire.com.au or 02 4072 4450